***Please note that during Peak Season (December 2017) we will NOT be shipping orders that come in before 10am same day. Instead, orders will be shipped the following business day from the time the order is placed. We apologize for any inconvenience and we thank you for your patience!***
We offer free 2 day shipping on all plant orders! We ship via UPS or USPS Priority Mail. All orders will be processed and shipped within 1-3 business days. Please be sure the shipping address provided is correct as we do not refund for undeliverable addresses. Should you notice that a mistake was made in the shipping address provided please contact us immediately. We will make every adjustment we can to correct it but we do not guarantee we will be able to correct it. If there is any damage to the succulents you must let us know within 24 hours for a refund or replacement to be possible, thank you!
** PLEASE NOTE THAT WE SHIP TO 48 STATES, WHICH UNFORTUNATELY DOES NOT INCLUDE HAWAII OR ALASKA. **
Refunds and Exchanges
We certainly take pride in our plants and want to be sure you receive healthy, happy plants! If your plants arrive damaged we will be sure to replace or refund the damaged plants. We will need to be notified within 24 hours of delivery of the plants for the possibility of replacement or refund. Please email us within this time frame along with a picture of the plant and we will be sure to assist. Unfortunately, we do not, for any reason, accept returns. As these are live plants they simply cannot handle the stress of being shipped twice. All sales are final. We will however, be sure to replace or refund any plants that arrive damaged. We do not replace or refund plants because of size, color, or species. Many of our plant packs are variety packs that change continually. Color, species, and size will vary depending on time of year and varieties available. If you have any specific preferences with your order please contact us directly at firstname.lastname@example.org. We do our best to accommodate custom requests! By simply providing your email address upon ordering, we are able to immediately email you your tracking information as soon as it becomes available.
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Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Personal Information Collected – Order Forms
With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at email@example.com with your request. We do not store any type of credit card information.
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Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees have access to this information.
Privacy Contact Information
By e-mail: firstname.lastname@example.org
We reserve the right to make changes to this policy. Any changes to this policy will be posted.