Frequently Asked Questions
Q: What if my glassware arrives damaged?
A: If there is anything wrong or damaged with your particular glassware please contact us at email@example.com and we will rush a new piece of glassware to you immediately.
Q: What if my succulents arrive damaged?
A: We certainly take pride in our plants and want to be sure you receive healthy, happy plants! If your plants arrive damaged we will be sure to replace or refund the damaged plants. We will need to be notified within 24 hours of delivery of the plants for the possibility or replacement or refund. Please call or email us within this time frame along with a picture of the plant and we will be sure to assist. We do not for any reason accept returns. As these are live plants, they simply cannot handle being in transit more then once. All sales are final.
Q: What if I want to return my plants?
A: Unfortunately, we do not, for any reason, accept returns. As these are live plants they simply cannot handle the stress of being shipped twice. All sales are final. We will however, be sure to replace or refund and plants that arrive damaged. We do not replace or refund plants because of size, color, or species. Many of our plant packs are variety packs that change continually. If you have any specific preferences with your please contact us directly at firstname.lastname@example.org. We do our best to accommodate custom requests!
Q: How will my terrarium/arrangement be delivered?
A: Due to the nature of our products we are unable to send a terrarium/arrangement intact. Rather, we will send you each part of the order (soil, sand, rock, succulents, etc) individually wrapped or bagged in a single box. Each part of the order has been measured and/or weighed to meet the exact measurements of the pictured product. Your shipment will include everything that is necessary for you to create an exact replica of design that you have ordered.
Q: Will I receive care instructions for my succulents?
A: We include care instructions for your specific order and place that in your shipment.
Q: Will I receive any instructions on how to put my order together?
A: Your order will arrive with step by step instructions to help you put together your terrarium/arrangement.
Q: Do you offer any tips or suggestions on taking care of my succulents?
A: For further care instructions and/or special tips or suggestions for your succulents visit our site at http://shopsucculents.com and check out our blog posts for specific topics that are often focused succulent care and design.
Q: What are succulents?
A: Succulent (Latin: succos = juice, sap) plants from more than 60 families and 300 genera have evolved special water-storage tissues in thickened or swollen leaves, stems or roots as an adaptation to arid environments. By making the most of scarce available moisture, succulents can survive in habitats that are far too dry for most other plants.
Q: Do I need to water my succulents?
A: We include instructions in all of our orders. A great rule of thumb is to only water when the soil becomes completely dry. Be sure not to over water as succulents do not ever like standing water (even in the soil). It is best to water less especially at first to see how long it takes for the soil to dry back out. Ideally the soil should never be saturated. If you have any questions about the care of your plants feel free to contact us directly at email@example.com